SLYFF
Privacy Policy
Last updated:
This policy explains how we handle information when you browse SLYFF, create an account, upload artwork or place an order at slyff.com.
Who we are and our Privacy Officer
SLYFF, operated at slyff.com, is based in Ontario, Canada. In this policy, “we” and “Slyff” mean the store operator. We ship to Canada and the United States. Our Privacy Officer handles privacy questions and requests at privacy@slyff.com. For order help, email support@slyff.com.
What we collect
- Account information: your name, email, sign-in details, saved addresses, Riot Club rewards and coupon activity. If you choose Google sign-in, we receive your name, email and profile photo from Google.
- Orders and shipping: items, sizes, order history, delivery name and address, contact details and delivery updates.
- Artwork: files you upload, saved designs and the information needed to place and print them. We store artwork to print your order and show it back to you in your account.
- Payment information: Stripe handles card details. We receive payment status, transaction references and limited payment information needed for support and refunds. We never see or store your full card number.
- Communications: messages you send us, support photos, privacy requests and your consent or unsubscribe choices.
- Device and usage information: technical logs such as IP address, browser and device details for operation and security; aggregated site and performance measurements; and, with the separate consent described below, product events, masked session recordings and advertising measurements.
How and why we use information
We use information to run accounts, save designs, take payment, print and deliver orders, provide updates and support, handle refunds, and administer Riot Club rewards and coupons. We also use it to protect the service against fraud and abuse, maintain records required by law and resolve disputes. Aggregated measurements help us understand site reliability. Optional analytics helps us improve the shopping experience; optional marketing measurement helps us understand which ads lead to visits or purchases. We do not use your private uploads as public promotional artwork without separate permission.
Consent and withdrawal
We ask for express consent separately for PostHog analytics and recordings, and for Meta advertising measurement. Both are off until you choose them. Creating an account or placing an order does not grant these optional permissions. Declining them does not prevent shopping.
Use Cookie settings in the footer at any time to change or withdraw either choice. This stops future optional collection through those tools; it does not undo processing already carried out. Email our Privacy Officer for other consent or deletion requests. If you withdraw permission needed to fulfil a service, we will explain what we can no longer provide and any records we must legally retain.
Cross-border storage and transfers
Our providers may store or process data in the United States and elsewhere outside your province or Canada. This includes information shared for hosting, payments, printing, delivery, email and optional measurement. Other countries may have different privacy rules, and their authorities may lawfully access data. We use contractual and organizational safeguards for provider transfers and assess transfers where required by applicable law, including Quebec law. Contact the Privacy Officer to ask about these arrangements.
How long we keep information
We keep order, payment and tax records for seven years for tax and accounting purposes, or longer if a legal obligation or unresolved dispute requires it. Accounts and uploaded artwork are kept until deleted; you can request deletion through the Privacy Officer. Copies needed for an existing order, legal records or a dispute may be retained for that purpose. Backup copies may remain until their normal replacement cycle. Analytics and advertising records follow each provider’s configured retention period; contact us for the periods that apply to your request. We delete or de-identify information when it is no longer needed.
Security
We use access controls, encrypted connections and provider security features to protect information, and limit access to account, order and artwork records. No online service or storage method can promise complete security. Keep your sign-in details private and contact us promptly if you suspect unauthorized account access.
Your privacy rights and complaints
Depending on the law that applies, you may request access to your personal information, correction of inaccurate information, withdrawal of consent, deletion, and a portable copy of eligible information. Quebec’s Law 25 also provides rights, subject to its conditions, to receive computerized information you supplied in a structured, commonly used format, request an end to dissemination or de-indexing in qualifying circumstances, and receive information about and seek human review of decisions based exclusively on automated processing.
Send requests to privacy@slyff.com. We may need to verify your identity using only what is reasonably necessary. We will respond within applicable legal deadlines and explain any lawful restriction, including records we must keep.
You may raise a concern with our Privacy Officer or complain to the Office of the Privacy Commissioner of Canada or, where applicable, the Commission d’accès à l’information du Québec. You do not have to give up a legal right to shop with us.
Marketing emails
We send marketing emails only with consent in accordance with Canada’s anti-spam rules (CASL). Every marketing email includes an unsubscribe option. You can also email support@slyff.com to withdraw consent. Unsubscribing does not stop necessary account, security or order messages.
Children
Our service is not directed at children under 16. We do not knowingly collect their personal information. If you believe a child under 16 has provided information, contact the Privacy Officer so we can investigate and remove it as appropriate.
Changes to this policy
We will publish changes here and update the date above. For significant changes, we will give additional notice where required. If a new purpose requires consent, we will ask before using information for that purpose.
Contact
Privacy Officer, SLYFF, Ontario, Canada: privacy@slyff.com. For orders and general questions: support@slyff.com. See also our Terms.